Privacy Policy

Introduction

AMP Power Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

AMP Power Solutions is a professional practice operated by Andre Pin, a licensed engineer, providing electrical engineering and commercial equipment repair services in Ontario, Canada.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Contact us via email or contact forms
• Request quotes or information about our services
• Engage us for professional services
• Provide feedback or communicate with us

This information may include:

• Name and contact information (email, phone number, business address)
• Company or business name
• Project details and technical requirements
• Equipment information and service history
• Payment and billing information (when services are provided)

Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

• IP address and general location information
• Browser type and version
• Device information and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses

This information is collected through standard web server logs and is used to improve website functionality and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide equipment repair, electrical engineering, and related professional services
• Communication: To respond to your inquiries, provide quotes, and communicate about your projects
• Documentation: To create and maintain service records, engineering drawings, and project documentation
• Business Operations: To process payments, maintain business records, and fulfill contractual obligations
• Website Improvement: To analyze website usage and improve functionality
• Legal Compliance: To comply with professional engineering standards, codes of conduct, and legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, hosting providers, accounting services). These parties are contractually obligated to maintain confidentiality.
• Professional Collaboration: When working on your project, we may share relevant information with electrical contractors, other trades, suppliers, or consultants as necessary to complete the work. Such sharing is limited to information necessary for the project.
• Regulatory Authorities: We may disclose information to Professional Engineers Ontario (PEO), Electrical Safety Authority (ESA), or other regulatory bodies as required for professional compliance or permit applications.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities.
• Business Transfers: If AMP Power Solutions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure email communications
• Password-protected systems and encrypted storage
• Limited access to personal information (only authorized personnel)
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Project Documentation: Engineering drawings, service records, and project documentation may be retained for extended periods to support ongoing service, warranty obligations, and professional liability requirements.
• Business Records: Financial and business records are retained according to applicable tax and accounting requirements (typically 7 years).
• Inquiry Records: Contact information from inquiries that do not result in service engagement may be retained for up to 2 years.

When personal information is no longer needed, it is securely deleted or anonymized.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and professional retention requirements)
• Objection: Object to processing of your personal information for certain purposes
• Data Portability: Request a copy of your data in a structured, commonly used format
• Withdrawal of Consent: Withdraw consent for data processing where consent was the basis for processing

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

Note: Some rights may be limited by legal or professional obligations. For example, we may be required to retain engineering documentation for professional liability purposes even if you request deletion.

Cookies and Tracking Technologies

Our website may use minimal cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential Cookies: Necessary for website functionality
• Analytics: To understand how visitors use our website (if implemented)

You can control cookie settings through your browser preferences. Disabling cookies may limit certain website functionality.

We do not use third-party advertising cookies or tracking for marketing purposes.

Third-Party Links

Our website may contain links to third-party websites (e.g., supplier websites, regulatory authorities). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Professional Obligations

As a professional engineering practice, we are subject to regulations and ethical obligations established by Professional Engineers Ontario (PEO). This includes:

• Maintaining confidentiality of client information
• Retaining engineering documentation for professional accountability
• Complying with engineering standards and codes of conduct
• Reporting to regulatory authorities as required by law

These professional obligations may affect how we handle and retain your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Providing notice to active clients via email if changes materially affect how we handle their information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AMP Power Solutions
Andre Pin
Email: [email protected]

We will respond to privacy inquiries within a reasonable timeframe.

Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada, and applicable federal privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.