Privacy Policy

Introduction

AMP Power Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

AMP Power Solutions provides electrical engineering consulting and commercial equipment repair services in Ontario, Canada.

Information we collect

Personal information you provide

We may collect personal information that you voluntarily provide when you:

• Contact us by email or through a contact form
• Request quotes or information about our services
• Engage us for professional services
• Provide feedback or communicate with us

This information may include:

• Name and contact information, including email, phone number, and business address
• Company or business name
• Project details and technical requirements
• Equipment information and service history
• Payment and billing information when services are provided

Automatically collected information

When you visit our website, certain information may be automatically collected, including:

• IP address and general location information
• Browser type and version
• Device information and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses

This information may be collected through standard web-server logs and used to review website operation and usage.

How we use your information

We use the information we collect for the following purposes:

• Service delivery: To provide equipment repair, electrical engineering, and related services
• Communication: To respond to inquiries, provide quotes, and communicate about projects
• Documentation: To create and maintain service records, engineering drawings, and project documentation
• Business operations: To process payments, maintain business records, and fulfill contractual obligations
• Website operation: To review website usage and maintain functionality
• Legal compliance: To comply with professional engineering standards, codes of conduct, and legal obligations

Information sharing and disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service providers: With third-party service providers who assist with business operations, such as payment processors, hosting providers, or accounting services. These parties are required to maintain confidentiality.
• Professional collaboration: With contractors, trades, suppliers, consultants, or other project participants where needed to complete the work. Sharing is limited to project requirements.
• Regulatory authorities: With Professional Engineers Ontario, the Electrical Safety Authority, or other regulatory bodies where required for compliance or submissions.
• Legal requirements: Where required by law or in response to a valid legal request.
• Business transfers: If AMP Power Solutions is involved in a merger, acquisition, or sale of assets, subject to the same privacy protections.
• With your consent: For another purpose where you have provided explicit consent.

Data security

We use technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include:

• Secure email communications
• Password-protected systems and encrypted storage
• Access limited to authorized personnel
• Security assessments and updates

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Data retention

We retain personal information for as long as required to fulfill the purposes described in this policy, unless a longer period is required or permitted by law.

• Project documentation: Engineering drawings, service records, and project documentation may be retained to support service, warranty, and professional liability requirements.
• Business records: Financial and business records are retained according to applicable tax and accounting requirements, typically seven years.
• Inquiry records: Contact information from inquiries that do not result in a service engagement may be retained for up to two years.

When personal information is no longer required, it is deleted or anonymized.

Your rights and choices

Depending on your location, you may have rights regarding your personal information, including:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion, subject to legal and professional retention requirements
• Objection: Object to processing for certain purposes
• Data portability: Request a copy of your data in a structured format
• Withdrawal of consent: Withdraw consent where consent is the basis for processing

To exercise these rights, contact [email protected]. Some rights may be limited by legal or professional obligations, including requirements to retain engineering documentation.

Cookies and tracking technologies

Our website may use limited cookies or similar technologies for:

• Essential functions: Website operation and form functionality
• Analytics: Understanding website usage if analytics are implemented

You can control cookies through your browser settings. We do not use third-party advertising cookies or behavioural advertising tracking.

Third-party links and services

Our website may link to third-party websites or use third-party form and map services. We are not responsible for the privacy practices or content of third-party services. Review their privacy policies before providing information.

Children's privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. Contact us if you believe such information has been submitted.

Professional obligations

As a professional engineering practice, we are subject to regulations and ethical obligations established by Professional Engineers Ontario. These may include:

• Maintaining client confidentiality
• Retaining engineering documentation for professional accountability
• Complying with engineering standards and codes of conduct
• Reporting to regulatory authorities where required by law

These obligations may affect how information is handled and retained.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operations. Updates will be posted on this page with a revised "Last updated" date. Active clients may be notified if a change materially affects the handling of their information.

Contact us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:

AMP Power Solutions
Attention: Andre Pinsonnault
Email: [email protected]
Phone: 647-454-4263
Service area: Greater Toronto Area, Ontario, Canada

Governing law

This Privacy Policy is governed by the laws of Ontario, Canada, and applicable federal privacy legislation, including the Personal Information Protection and Electronic Documents Act.

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of information as described here.